Returns and Refund Policy
Thank you for shopping at My Sauna Plus.
We value your satisfaction and encourage you to familiarize yourself with our returns and refund procedures to ensure the best possible experience with your purchase.
Return Conditions - Remorse Returns
Time frame: We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility: To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
In order for the items to be eligible for a return, please make sure that:
- Items were purchased from us in the last 30 days
- Items are in the original packaging
- Items were not used or damaged
- You have the receipt or proof of purchase
Exceptions: The following goods cannot be returned:
- Goods made to Your specifications or clearly personalized
- Goods that were damaged during installation.
How to Initiate a Return
To start a return, you can contact us at info@mysaunaplus.com. We will send you a Return Merchandise Authorization (RMA), which includes all the necessary details for completing your return. Please note that returns must be sent to the address provided in your RMA.
If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.
In our sole discretion, we reserve the right to refuse returns of any merchandise that does not meet the above return conditions.
Once the returned goods are received and inspected, a refund will be issued to the original form of payment within 14 days.
Returning Goods
Responsibilities: You are responsible for the cost and risk of returning the goods to us.
Please contact info@mysaunaplus.com to request a Return Authorization. You should then send the goods to the address provided on your RMA.
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We cannot issue a refund without actual receipt of the products or proof of receipt of return delivery.
Return Address: Goods should be sent to the address specified in your RMA.
Restocking Fees: We do not charge any restocking fees. You can return these items according to our standard return policy without additional charges.
Exchanges
For the fastest service, return the original item for a refund and make a separate purchase for the new item.
Refunds
Upon receipt and inspection of the returned goods, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed using your original method of payment within ten business days. Note that it may take additional time for your bank or credit card company to post the refund.
If more than 15 business days have passed since we approved your return, please contact us at info@mysaunaplus.com.
Order Cancellation
You can cancel your order at any time before it is dispatched. To cancel, email us a clear statement at info@mysaunaplus.com.
Orders canceled after shipping has started will be treated as Remorse Returns.
If the shipment is refused at delivery for any reason other than damages or a shipping error, please be aware that the order and return will be treated as a product remorse return. That means You will be responsible for return shipping and restocking fees (if applicable).
Returns Due to Damage
For obvious damages, please refuse the delivery immediately.
Saunas, steam showers, and tubs are very large and heavy yet delicate. Unfortunately, shipping damage happens at times. If you see visible damage during delivery, you should reject the delivery.
Make sure to ask the delivery personnel to note anything you find on the Proof of Delivery paperwork (POD) and have it signed by them. Also, remember to keep a copy of the paperwork for yourself.
You should be meticulous about the state of your delivery – we want your items to arrive in only the best condition. So take note of even the most minor rips or tears in packaging on the POD, and be as thorough as possible.
You have five days from the time of delivery to report any concealed damage. If you find any previously concealed damage, take photos of the damaged goods and email them to info@mysaunaplus.com, along with a detailed description of the issue. We'll take care of it and replace the parts for free.
*Any damages must be reported no later than five days after delivery. After this timeframe, shippers' insurance expires, canceling our ability to issue a free replacement.*
Faulty Items
If you receive an item that is defective or not working as expected, please email us immediately at info@mysaunaplus.com within five days with a description of the fault and photographic or video evidence where applicable. We will arrange for a replacement or refund according to your preference.
Wrong Product Received
If you receive a product different from the one you ordered, please contact us at info@mysaunaplus.com within five days of receipt. Include photographic evidence of the incorrect item, and we will provide instructions for returning the item and expediting the delivery of the correct product at no additional cost to you.
Item Never Arrived
If your item has not arrived by the expected delivery date, please check the tracking information provided in your shipping confirmation email. If the tracking shows no progress or the package is listed as delivered, but you have not received it, contact us at info@mysaunaplus.com. We will investigate the issue with the carrier and may resend the product or issue a refund, depending on the situation and your preference.
This Returns and Refund Policy is integrated into our Terms of Service, accessible at https://mysaunaplus.com/policies/terms-of-service. You can find details about our Shipping Policy here: https://mysaunaplus.com/policies/shipping-policy
Contact Us
If you have any questions about our Returns and Refunds Policy, don't hesitate to email us at info@mysaunaplus.com.